Lean Manufacturing: Measuring To Get Results
Friday, December 23rd, 2011By Gerald Najarian
“You get what you measure” is an old saying but is never far from the truth. The old paradigm measurements led us to do the things in the shop and in the warehouse that were the antithesis of lean manufacturing and supply management. So, if you are talking lean and are trying to influence shop floor people to implement lean, then you have to measure what is done in lean terms so that the message is clear.
To test the “get what you measure” axiom, just try putting up a chart of a particular measurement statistic showing performance over time in a place in a place where plant people (particularly managers) are likely to see it. Questions will be asked and soon, behavior will begin to reflect the desired direction of the numbers. When the New York City Police Department senior management began a program of measuring crime statistics by precinct (known in the NYPD as “COMPSTAT”) and asked the commanders to explain the unfavorable trends, crime declined in the city. Similarly, corporate senior management measures activity, much of it, like overhead absorption, unrelated to lean manufacturing leading to non-lean results. So to get going in the right direction, let’s look at some desirable lean metrics.

