Performance Measurement: Observing the Process Day to Day
Tuesday, November 10th, 2009by Gerald Najarian
Observation of business success or potential failure has a long history in the realm of financial accounting. We are accustomed to being observed at the end of the month, quarter or year to ascertain success or failure only to realize that accounting data, while the final tally, serves a higher master and are inadequate for the observation that matters—day-to-day performance.
As a practical matter, inspection of operations and operating performance becomes increasingly more difficult as size and complexity grow. Manufacturing performance measures permit this form of inspection for management and are also a positive way to communicate the results of efforts in the management of work centers. In this respect, performance measurement is setting the atmosphere in which activities and processes are monitored as the means to accomplish positive financial results. Properly established, simple and understandable metrics create an environment of positive goal setting in which all know what is expected. (more…)

